I have a local Jira Service Desk + Software instance and I need help with a duplicate mail notification. When a Jira user open a issue in Customer Portal and is mentioned in a comment, two diferent mail notification is send, one using the portal template and other with Jira mention template.
Is there a way to avoid this behavior? I'd like to @mention my users that aren't reporter nor request participant without this additional mail.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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