Does anyone know if there is a way to automate the DueDate to divide into 2 sections the tickets that come in. Let me explain
My finance team make 2 payment runs,
- one on the 15th for anything from the 30th to the 15th
- another payment run on the 29th of each month from the 16th to the 29th
I would love for Jira automation to be able to separate these tickets into sections. I have tried to use JQL to help me but am stuck.
The end scope of this is to get the automation to label PR1 and PR2 to each of the tickets as soon as they are created.
I have an automation set up to run on the 15th and 29th of each month but if a ticket gets created it doesnt go into any buckets.
Any help would be awesome
Hello @Renato Osorio ,
Thanks for reaching out to the community.
I played around with this a bit and came up with the following Rule using advanced compare conditions with smart values that I think will do the trick. But there are a few caveats that apply that may alter how you apply the rule.
First I am applying a format conversion to the reporter's timezone covered in more detail in the following KB articles, but depending on what timezone you want to use this will most likely be different, i.e. you plan on running the billing cycle based on UTC or Mountain time you will want to set the time accordingly to the timezone that applies:
The rule I came up with is as follows:
Give this a try and let me know if it does the trick
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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