Drop Down

[Pritesh Gohil]

My customers enter information via a web portal.  They have drop downs to select items.

On one of the drop downs I need to add a menu item to pick.  How do I do this?

[Liam Green · Accepted solution]

Hi @Pritesh Gohil 

Welcome to the Community!

You will need to edit the values of the custom field - the below article should help:

https://support.atlassian.com/jira-cloud-administration/docs/edit-or-delete-a-custom-field/

If you run into any problems, let me know.

Hope that helps

Regards, Liam

[Pritesh Gohil]

Hi @Liam Green 

Within the 'Search Template' it say 'Multi Text Searcher'.

So now I need to tunnel down further to find the actual text which the customer selects.

Pre

[Liam Green]

Hi @Pritesh Gohil 

Can you let me which article you're using and which step you made it to?

[Pritesh Gohil · Accepted solution]

Hi,
The article I used is the one you gave me   https://support.atlassian.com/jira-cloud-administration/docs/edit-or-delete-a-custom-field/

I got to step 3 in your instructions.   Screen shot is below

[Liam Green]

Hi

That's much clearer, thank you.

Rather than clicking on 'edit details', you need to select 'contexts and default value' as below:

Then on the page that comes up you can click 'edit options' and add the options you need.

[Pritesh Gohil]

I get to this stage.  It only shows 2 stations whereby there should a loads of them.   Not sure where the other stations are?

[Liam Green]

If all the options aren't showing then it sounds like you have the wrong custom field, is there possibly more than one?

[Pritesh Gohil]

I will search through the others.  I know you have to select a company and then depending on that you get a list of items associated with that particular company 

[Liam Green]

That sounds like you potentially have a number of 'station' fields

[Pritesh Gohil]

The number is about 108 to be precise.   Yes quite a lot in the drop down for customer to select from.

[Liam Green]

If you're familiar with REST API you could you that to find which specific field you need.

Can be tricky if you aren't familiar though.

[Pritesh Gohil]

Hi Liam,   Really appreciate your help on this.   I was looking at the wrong field.   I found the correct field and hey presto it is all within there.  All fixed now.  You may close the incident.   Pre

[Liam Green]

Hi @Pritesh Gohil 

Glad you solved the problem.  If you'd like to press 'accept' at the top of this trail it will mark the answer as accepted.

Thanks, Liam