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My customers enter information via a web portal.  They have drop downs to select items.

On one of the drop downs I need to add a menu item to pick.  How do I do this?

2 answers

2 accepted

1 vote
Answer accepted
Liam Green Community Leader Jan 06, 2021

Hi @Pritesh Gohil 

Welcome to the Community!

You will need to edit the values of the custom field - the below article should help:

If you run into any problems, let me know.

Hope that helps

Regards, Liam

Hi @Liam Green 

Within the 'Search Template' it say 'Multi Text Searcher'.

So now I need to tunnel down further to find the actual text which the customer selects.


Liam Green Community Leader Jan 07, 2021

Hi @Pritesh Gohil 

Can you let me which article you're using and which step you made it to?

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Answer accepted

The article I used is the one you gave me


I got to step 3 in your instructions.   Screen shot is below



Liam Green Community Leader Jan 07, 2021


That's much clearer, thank you.

Rather than clicking on 'edit details', you need to select 'contexts and default value' as below:


Then on the page that comes up you can click 'edit options' and add the options you need.

I get to this stage.  It only shows 2 stations whereby there should a loads of them.   Not sure where the other stations are?


Liam Green Community Leader Jan 07, 2021

If all the options aren't showing then it sounds like you have the wrong custom field, is there possibly more than one?

I will search through the others.  I know you have to select a company and then depending on that you get a list of items associated with that particular company 

Liam Green Community Leader Jan 07, 2021

That sounds like you potentially have a number of 'station' fields

The number is about 108 to be precise.   Yes quite a lot in the drop down for customer to select from.

Liam Green Community Leader Jan 07, 2021

If you're familiar with REST API you could you that to find which specific field you need.

Can be tricky if you aren't familiar though.

Hi Liam,   Really appreciate your help on this.   I was looking at the wrong field.   I found the correct field and hey presto it is all within there.  All fixed now.  You may close the incident.   Pre

Liam Green Community Leader Jan 08, 2021

Hi @Pritesh Gohil 

Glad you solved the problem.  If you'd like to press 'accept' at the top of this trail it will mark the answer as accepted.

Thanks, Liam

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