Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,298,399
Community Members
 
Community Events
165
Community Groups

Don't see answers from customers, only an empty reply

Edited
Constantin Imas
Constantin Imas I'm New Here May 18, 2022

Dear Community,

somehow we cannot see the answers on a service desk ticket from some customers. There's always an empty message where you can only see the signature. 

What could be the case? We have not changed anything. 

Thanks in advance.

Best regards 
Constantin 

Answer
Watch
Like Be the first to like this
102 views

1 answer

0 votes
Mike Clarke
Mike Clarke May 18, 2022

Weird, is it the same customer or a range of customers?


Do you know how they're adding comments? i.e is it directly through the portal or by a reply email? I wonder if it's via email if it's font/signatures etc that might be interfering

Not really an answer but just thoughts that popped up

View More Comments
Constantin Imas
Constantin Imas I'm New Here May 19, 2022

Hi Mike,

thank you for your input.

We could find the issue. Our customer replied in an wrong way. So there are no issues with the product. 

But thank you anyway :) 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Grady Gausman
Grady Gausman
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

283 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you