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Domain Claim of inactive Domain in other Atlassian Org

L M March 21, 2024

Hello

We got the issue that our Domain has been claimed by a different part of our Organization that does not exist anymore and the Admin cannot be reached. Since they added the TXT Entry in our DNS, we were able to remove it, and according to Documentation, it should not cause their Domain Claim to become "Unverified". How long does a Domain Claim need to be Unverified until we can claim the domain with our own TXT?

Thank you.

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @lars_meury 

Has the Admin left your business? Could you reactivate their email address and login to remove the domain from the other Organization?

If still an issue, I'd recommend contacting Atlassian Support for more assistance - you can do that from here: https://support.atlassian.com/contact/#/

Ste

L M March 25, 2024

Hi @Stephen Wright _Elabor8_ 

Your answer implies that the Domain needs to be manually unclaimed in the Jira Org. Does that mean just removing the TXT record will not cause the Domain to get unclaimed automatically after a while?

Thank you.

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hi @lars_meury 

Instructions below for removing domains - have you followed these steps?

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/

Ste

L M March 26, 2024

Hi @Stephen Wright _Elabor8_ 

We currently don't have access to the Atlassian Organization. Only to the DNS. So there is no way for me to do this.

Kind regards

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @lars_meury 

Could you reactivate the previous Admin's email address and login to remove the domain?

Alternatively, I'd recommend contacting Atlassian Support for more assistance - you can do that from here: https://support.atlassian.com/contact/#/

Ste

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