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Does removing a customer from an organization cause their tickets to no longer be seen by others?

michael_s I'm New Here Dec 10, 2020

I have a customer that is part of an organization but they have left that company and I would like to remove them from having access but I don't want their tickets they submitted to be lost and to still be tracked with the organization.  

So before I remove them I wanted to understand how this will work or if there is a way to better handle this by disabling the user or marking them inactive but still leaving them part of the organization.


Thank you,



1 answer

Hi @michael_s,

Tickets are visible to an organisation because they are shared with that organisation - those tickets have the organisation filled out on the ticket. So removing someone from an organisation will not impact visibility of that ticket to other members of that organisation.

michael_s I'm New Here Dec 10, 2020

Thank you!  I just wanted to confirm before doing so.  

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