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Does anyone know how to obtain the organizations of my clients?

Sistemas GPP
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March 12, 2024

I tell you, I have a Help Desk project in Jira Service Management and my clients are aggregated and classified by organizations, however when incidents arrive from them, in some of these incidents I can see the organizations to which they belong but in the Most of these incidents do not; being that there are several that belong to the same person as examples in the attached image:

Jira.png

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Zoey Wang
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March 12, 2024

Hi @Sistemas GPP 

If you check the Organizations staus of TIC- 294/293, you might find the field is empty respectively. That may related to your agent processing or the way the customer raised the tickets. Please let me know how it goes.

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