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Does anyone know how to create a trigger for a service desk ticket and Jira project ticket?

Does anyone know how to create a trigger for a service desk ticket and Jira project ticket?

I have a ticket on Jira SD that i link to a Jira project ticket. Each one has its own workflow and statuses. 

I want to map these statuses so that when the Jira project ticket is moved to 'status of 'development started' then the Jira SD ticket that is linked to it moves to 'In progress'

There are other statuses and obviously final one is for when Jira project ticket is moved to done then the Jira SD ticket also moves to Done.

2 answers

1 accepted

1 vote
Answer accepted
Ivan Lima Community Leader Jul 19, 2021

Hi @Khuram Butt, Automation for Jira can help you with that. Have a look at the Jira automation template library, where you will find something like Sync work across epics and stories, where you can get some insights to help you with your use case.

I hope that helps.
Cheers.

Hello Khuram,

As Ivan points out, your requirements can be fulfilled via Automation or any scripting solution found on the Atlassian Marketplace, including Power Scripts. To create a script that runs during a Post Function, see this documentation . This will link an issue :

linkIssue(key, "JSD-1", "Relates");


To transition  a ticket "In Progress" . In Jira Cloud, you would use the transition id of "In Progress":

autotransition(121, "PRJ-123");


Regards,

Hyrum 

Please note that I work for Anova Apps, an Appfire company.

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