Does anyone know how to create a trigger for a service desk ticket and Jira project ticket?
I have a ticket on Jira SD that i link to a Jira project ticket. Each one has its own workflow and statuses.
I want to map these statuses so that when the Jira project ticket is moved to 'status of 'development started' then the Jira SD ticket that is linked to it moves to 'In progress'
There are other statuses and obviously final one is for when Jira project ticket is moved to done then the Jira SD ticket also moves to Done.
As Ivan points out, your requirements can be fulfilled via Automation or any scripting solution found on the Atlassian Marketplace, including Power Scripts. To create a script that runs during a Post Function, see this documentation . This will link an issue :
linkIssue(key, "JSD-1", "Relates");
To transition a ticket "In Progress" . In Jira Cloud, you would use the transition id of "In Progress":
Please note that I work for Anova Apps, an Appfire company.
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