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Does the Jira Service Management license come with a Jira Core license? or we will be charged for both licenses (Jira Service Management + Jire core)
This question for Cloud version
Hi @Jira User,
Jira Service Management Agent license do not include Jira Core (now Work Management) or Jira Software.
However, You don't need licenses for users/customers that will be submitting issues to a Jira Service Management project, only the people actually working on the issues need a license.
That's the trade off.
I hope that helps!
I'm sorry but there isn't anything you can do to avoid this. Also, don't think of it as double paying, because you aren't you are buying licenses for people to work in two completely different types of projects with very different features.
It's exactly the same as a single user needing a license to access both Jira Software and Confluence.
Sorry I can't offer a better answer for you.