Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Does Jira Service Management come with a Jira Core license?


Does the Jira Service Management license come with a Jira Core license? or we will be charged for both licenses (Jira Service Management  + Jire core)


This question for Cloud version

1 answer

1 accepted

5 votes
Answer accepted
Jimmy Seddon Community Leader Aug 02, 2022

Hi @Jira User,

Jira Service Management Agent license do not include Jira Core (now Work Management) or Jira Software.

However, You don't need licenses for users/customers that will be submitting issues to a Jira Service Management project, only the people actually working on the issues need a license.

That's the trade off.

I hope that helps!

@Jimmy Seddon  We have an internal helpdesk use case where HR, Office, IT, and Security teams want to use Jira Service Management but will also need access to Jira Software, is there anything that can save double paying?

Jimmy Seddon Community Leader Aug 02, 2022

I'm sorry but there isn't anything you can do to avoid this.  Also, don't think of it as double paying, because you aren't you are buying licenses for people to work in two completely different types of projects with very different features.

It's exactly the same as a single user needing a license to access both Jira Software and Confluence.

Sorry I can't offer a better answer for you.


All good, thank you!

Like Jimmy Seddon likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events