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Does Jira Service Desk 4.13 support migration to Jira Cloud?

GuZhengJian March 3, 2024

Does Jira Service Desk 4.13 support migration to Jira Cloud?

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Fabio Racobaldo _Herzum_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Hi @GuZhengJian and welcome,

JSM 4.13 is related to Jira Core 8.13. Please take a look here https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history in order to download the related JIRA migration assistant app version 

Hope this helps,

Fabio

GuZhengJian March 4, 2024

Thank you!

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Marc Koppelaar
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March 4, 2024

Hi @GuZhengJian 

Welcome to the community.

Yes it is, you will need to manually install the Jira Cloud Migration Assistant.

jira-cloud-migration-assistant 

GuZhengJian March 4, 2024

Thank you。
but Server used AD for authentication login, not sure it's supported on the cloud

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Hi @GuZhengJian ,

take a look to the following article https://support.atlassian.com/migration/docs/migrate-users-and-groups/ about users management on migration

Fabio

GuZhengJian March 4, 2024

Thank you, the content of your reply is very useful

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