Does Jira Asset Management Link to OpsGenie?

rjones February 1, 2021

I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?

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rjones February 2, 2021

Hi Ben,

Where I would see this working is

  • Alert triggered that includes device/host name
  • Once the alert hits Opsgenie it is scrapped for device/hostname and placed into a field attached to the alert
  • If alert is transition to an inc this would also include the device field. "Affected Devices"
  • Insights pulls device details that can be mapped to services within Opsgenie
  • Insights will collect alert, inc history, and service updates, along with ITSM tickets against device history.
Benjamin Paton
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2021

Thanks for the feedback. 

I will make sure it gets to the right people.

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Ken Young
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July 18, 2022

Old thread, but @Benjamin Paton is the above flow any closer to becoming a realize (we are trying to set up an operational workflow, from OpsGenie <->JSM  <->Insite/Assets and this is pretty much what we would like to do.  I realize Alerts are not currently linkable for services, but this seems like it is the key to unlock this puzzle.  

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Benjamin Paton
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2021

Hey there,

Not yet. But we would love to hear how you would see this working.

Cheers,

Ben.

Richard Scholtes December 15, 2023

I know this is old, but that's exactly what I would like to do.

You already have an interface between JSM and OpsGenie and in JSM you have dedicated Jira Asset Field as Custom Fields. Can this be the source of transfer to OpsGenie? @Benjamin Paton 

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