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Does Jira Asset Management Link to OpsGenie?

I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?

2 answers

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0 votes
Answer accepted

Hi Ben,

Where I would see this working is

  • Alert triggered that includes device/host name
  • Once the alert hits Opsgenie it is scrapped for device/hostname and placed into a field attached to the alert
  • If alert is transition to an inc this would also include the device field. "Affected Devices"
  • Insights pulls device details that can be mapped to services within Opsgenie
  • Insights will collect alert, inc history, and service updates, along with ITSM tickets against device history.

Thanks for the feedback. 

I will make sure it gets to the right people.

Like rjones likes this

Old thread, but @Benjamin Paton is the above flow any closer to becoming a realize (we are trying to set up an operational workflow, from OpsGenie <->JSM  <->Insite/Assets and this is pretty much what we would like to do.  I realize Alerts are not currently linkable for services, but this seems like it is the key to unlock this puzzle.  

0 votes
Answer accepted

Hey there,

Not yet. But we would love to hear how you would see this working.

Cheers,

Ben.

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