Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does Jira Asset Management Link to OpsGenie?

I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?

2 answers

2 accepted

0 votes
Answer accepted

Hi Ben,

Where I would see this working is

  • Alert triggered that includes device/host name
  • Once the alert hits Opsgenie it is scrapped for device/hostname and placed into a field attached to the alert
  • If alert is transition to an inc this would also include the device field. "Affected Devices"
  • Insights pulls device details that can be mapped to services within Opsgenie
  • Insights will collect alert, inc history, and service updates, along with ITSM tickets against device history.

Thanks for the feedback. 

I will make sure it gets to the right people.

Like rjones likes this
0 votes
Answer accepted

Hey there,

Not yet. But we would love to hear how you would see this working.



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

271 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you