Does JIRA have a provision to capture when the the Bug was closed?

Keertana Rallabhandi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 8, 2024

I have a bug that was resolved by Development on September 12, 2024, and verified and closed by the QA on September 15, 2024. Is there a JIRA query that I could use to capture all defects that were closed greater than 3 days after the Dev had resolved the defects? 

We currently use the Updated Date to report on how many defects were verified beyond SLA, but this does not seem to be fetching the right results, as the JIRA defect can be updated even after it has been marked as Closed.

2 answers

1 vote
Danut M _StonikByte_
Atlassian Partner
October 9, 2024

Hi @Keertana Rallabhandi,

If you have SLAs set in JSM, try also using these queries: 

"Time to resolution"= breached() - to get the tickets that breached SLA

"Time to resolution" != breached() - to get the tickets that didn't breached SLA 

Danut.

1 vote
Esteban Diaz
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 8, 2024

Hi Keertana, 

 

Maybe using a JQL with the resolved date can be useful for your requirement, rather than using the "updated date".

 

project = ITSAMPLE AND resolved <= "2024-10-09" ORDER BY created DESC

 Cheers, 

Esteban Diaz

https://www.linkedin.com/in/estebandiaz/

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events