I have a bug that was resolved by Development on September 12, 2024, and verified and closed by the QA on September 15, 2024. Is there a JIRA query that I could use to capture all defects that were closed greater than 3 days after the Dev had resolved the defects?
We currently use the Updated Date to report on how many defects were verified beyond SLA, but this does not seem to be fetching the right results, as the JIRA defect can be updated even after it has been marked as Closed.
If you have SLAs set in JSM, try also using these queries:
"Time to resolution"= breached() - to get the tickets that breached SLA
"Time to resolution" != breached() - to get the tickets that didn't breached SLA
Danut.
Hi Keertana,
Maybe using a JQL with the resolved date can be useful for your requirement, rather than using the "updated date".
project = ITSAMPLE AND resolved <= "2024-10-09" ORDER BY created DESC
Cheers,
Esteban Diaz
https://www.linkedin.com/in/estebandiaz/
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