Do not offer all options in the priority field depending on the question types?

[MyCloud Admin]

I have priority for project "test" but for some request forms I want some options in the priority field are not displayed.

[Joseph Chung Yin]

@MyCloud Admin -

Welcome to the community.  By default, Priority Scheme applies to the entire project for all issue types the project used.  Those issue types are then utilized to support your different request types setup.  The same set of priority will not changed for all the irequest types.

Are you stating after you associated "onet" priority configuration to your TEST project, your TEST project is not displaying the priority listed from "onet" configuration?  Please clarify.

You may want to ensure that your project level priority scheme configuration are properly implemented.

If you want to have different priority options listed for different request types within the same project based on the request types, then you will need to search in Atlassian Marketplace for possible third party add-ons.

Please advise, so we can assist you further.

Best, Joseph Chung Yin

[MyCloud Admin]

Hello :)

I have a priority field with the value: 'minor', 'major', blocking', for 'incident' type tickets I only want the customer to have the option to choose "minor" or "major".

[Joseph Chung Yin]

@MyCloud Admin -

Unfortunately, this is not possible out of the box.  You will need to search in Atlassian Marketplace for possible third party add-ons.

One possible workaround option will be that for you to create a custom dropdown field containing those two specific values.  Of course you will need to hide the system's Priority field out from your customers in the Request Type configuration, and expose the custom field to them.  The system's priority field will only be available for your agents when accessing the issues via the project UI.

Hope this helps.

Best, Joseph