Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Do I need to pay Atlassian for my knowledge base users?

I am an absolute beginner in Atlassian services and I have a very basic question: will I have to pay a monthly fee for the maintenance of my clients and leads who use our knowledge bases linked to our projects?
Or are these customers and leads not considered paid users?

1 answer

1 accepted

1 vote
Answer accepted

@Fabrício Valle, if these customers are accessing the content using Jira Service Management, no, you will not need to pay for them.



Thank you, Kian. If I understand correctly, if my customers are already associated with a Jira account, they will not pay, but if they are not Jira customers, I will have to pay for them, right?
If so, will I pay the same amount as I pay for my internal users, me, my partner and employees?

@Fabrício Valle, there are two ways that users can access Confluence content without being licensed. 

One of those ways is by being a Jira Service Management customer and having a KB article linked to a Service Management project. All customers of that project can access the KB without paying for a Confluence license. It doesn't matter whether they are a licensed Jira user or not, they can still access the Confluence content.


The other way is to turn on anonymous access for your Confluence instance. This allows you to expose specific spaces if you want so that anyone can see the content without having to sign into anything.


Hopefully this helps clarify what I meant!



Like # people like this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

225 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you