Distinguish Confluence articles in Service Desk article search.
Hello.
We're setting up a service desk through Jira SM Cloud, and to filter out some of the tickets that might come through we've setup a knowledge base in Confluence that are related to our products.
However, if a user searches for a word in the Help Center search, or articles shown during ticket creation (Confluence is linked to "summary" field), it's impossible to see what Confluence Space it has been taken from. Is this possible, if yes, how?
The image shows 3 results, first two are from the same Confluence page, while the last one is from a different one. The "from" line just shows what the Jira SM Project is called.
1 answer
1 accepted
Jack Brickey
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.