Displaying fields in the portal

[Alan Wong]

I know this is a basic question but how do i add fields to the portal? I thought you did this in custom fields but i cannot see what i need to select to show the fields in the portal? Thanks.

[Dave Bosman _Realdolmen_ · Accepted solution]

Hi @Alan Wong 

Besides adding the fields to the screens you also need to add it in the request type. 

This is explained here 

Regards

Dave

[Alan Wong]

Thanks Dave but what i meant was seeing the fields available in the customer self service portal rather than for the JIRA agents. Thanks.

[Dave Bosman _Realdolmen_]

Hi @Alan Wong 

So you are talking about the fields that you see in the portal and that is what is explained on the page that i linked in my previous post.

Regards

Dave

[Alan Wong]

Ok thanks Dave. Perfect.