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Displaying fields in the portal

I know this is a basic question but how do i add fields to the portal? I thought you did this in custom fields but i cannot see what i need to select to show the fields in the portal? Thanks.

1 answer

1 accepted

Hi @Alan Wong 

Besides adding the fields to the screens you also need to add it in the request type. 

This is explained here 

Regards

Dave

Thanks Dave but what i meant was seeing the fields available in the customer self service portal rather than for the JIRA agents. Thanks.

Hi @Alan Wong 

So you are talking about the fields that you see in the portal and that is what is explained on the page that i linked in my previous post.

Regards

Dave

Ok thanks Dave. Perfect.

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