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Display on mails changed

Hi Everyone.

I need your assistance please.

As of yesterday , my JIRA mails have changed how they display notifications, I would like to know if there's a way to revert them back to how they were?

New display:

New 2.PNG

New 3.PNG


Old Display(What I'm looking for)Old Sub.PNG


Your assistance would be highly appreciated

Thank you


1 answer

1 accepted

2 votes
Answer accepted

Hello @Andile Luvuno,

Thank you for reaching out to Atlassian Community!

On Jira Cloud, there are some settings that can change the email format. By default, the format of the notifications is set to HTML, but it’s possible to change it to Text which seems that is the format of the notifications you received.

First, please, go to your Profile picture > Personal settings and confirm if the “Email notifications format” is set to HTML. If it’s not, please change it. 

If it’s HTML, then it might be related to a global configuration.

Note: You must be a Jira administrator to access the options below

Please go to Cog icon > System > Default user preferences.

If the “Default outgoing email format” is set to Text, please click on “Edit default values” and change to HTML > Update > Apply.

Screen Shot 2021-04-09 at 15.33.04.png

One of the screenshots is related to customer notifications and there is one more setting to check for that.

Go to Cog icon > Products > Email requests and confirm if the “Enable HTML email parsing” is checked.

Screen Shot 2021-04-09 at 15.42.42.png

Please, take your time to test and let us know how it goes.

Kind regards,

Like Angélica Luz likes this

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