Display current SLA only

[SBACTL_JBDomingo]

Can someone help me how to display current SLA's only?

[Rudy Holtkamp]

Hi @SBACTL_JBDomingo & welcome to the community,

Could you elaborate on what you mean by current SLA's?

All SLA's that apply will be displayed in the right upper corner.

[SBACTL_JBDomingo]

@Rudy Holtkamp Hello good day !

I just want to clarify the "Current SLA". How can the queuing of tickets display only the current SLA here? Or how to display latest SLA only in queue screen or all ticket screen?

[Rudy Holtkamp]

That does elaborate your question. 

But unfortunately, you can't dynamically show different columns in queues. So if you have multiple SLA's you can have to choose to show them all or just show some/none.

I often see that in a queue 'Waiting for support', where most newly created requests are shown, the time to response SLA is shown. Because this is the first SLA that you sign off on.

In the queue 'In progress', I see that 'time to resolution' is mostly shown.

Kind regards,

Rudy

[SBACTL_JBDomingo]

Hello, thank you very much for your response !