I curious if this is even possible, and if so how to do it. I’m trying to display the attributes of an asset when looking it up. Meaning when I’m looking for a computer using it’s name and once found it shows the computer OS, Laptop/Desktop, etc. The search field is of type “Assets” and uses Insight. I would like to show other attributes found in Insight when looking up the Asset. I’ve looked at using “Insight Object” as the field but was having a problem getting it to work.
The assets field is part of the old Insight marketplace app that is no longer available. As of March 31st, Insight has been relaunched as a new product, integrated for free in the premium and enterprise plans of Jira Service Management. It comes with a totally new Insight custom field that offers exactly the functionality you describe.
As it seems you are using the old Insight app already, you should be entitled to a free trial of premium.
This page is a good starting point to learn more.
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