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Disable "Reply To Customer" option for 2 teams and not for 1 team in a single project

In a service desk project there are 3 teams

We want to turn off "Reply To Customer" for 2 teams only, is this possible ? 

1 answer

0 votes
Liam Green Community Leader Jun 03, 2021

Hi @Abhishek Singh 

Unfortunately that isn't possible within Jira Service Management.

You could look into using Jira Software if you need this functionality.

Thanks,

Liam

Jack Community Leader Jun 03, 2021

I don’t understand the usage of teams here. The point with Jira  service management is that agents of a project have the ability to reply to customer if you don’t want individuals to have that ability then they need to not be agents for the project. They would need to be set up as ‘collaborators’ with browse/comment permissions. 

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