Disable customer satisfaction when ticket's "Resolution" is set to "Cancelled"?

[Dominik]

Hi!

Currently, when a ticket is cancelled (resolution set to cancelled) customers still get the notification mail to rate how satisfied they were with the way their ticket was handled.

Is it possible to not send the notification in this case?

Any ideas appreciated.

(Allgmeines Ereignis = Generic Event)

Thanks!

Cheers,
Dominik

[Jerry Ryan Ishmael · Accepted solution]

Unfortunately, The Service Desk CSAT rating feature is very restrictive. The short answer is no.

See here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/customer-satisfaction-rating-via-Email-and-customer-portal/qaq-p/1221890

[Dominik]

Meh, thank you though!