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Disable KB article suggestions from Help Center search

Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2023

Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal?  Is it dependent on the project portals?

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2023

Hi @Robert Wen_ReleaseTEAM_ 

Did you try to turn off all suggestion and unlink the KB space from the JSM project?

If you, as a customer, has access to a portal (JSM project) and the latter is connected to a KB, then provided that pages are not restricted, you will have suggestions.

Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2023

That was it.  Thanks!

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