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Different users can see different a list of people under approvers field in an issue request.

Sergei Drew March 26, 2024

I've created a Service Project based off the HR template. Inside there is a form which is attached to an issue type. The issue type has a field called "Approver" - This would be where users enter in their line manager who would either approve or deny their request/issue. Some users can see and search for a large number of users in this field, some users see a much shorter list and some users see no one at all. 

How can I ensure all users see the same list of people so they can search for their line manager with out any issues? 

Any help is appreciated, thank you.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 26, 2024

Hi Sergei,

Is the Approver field one that you created? Is this a Company-managed project? 

Is the Approver field based on a set of groups to populate it? 

Sergei Drew April 2, 2024

Hi John,

It is team-managed and there are no constraints on the field such as a group. 

 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Since it is a Team-managed project, it is probably limited to people who have access to the project. I would start there. 

Sergei Drew April 3, 2024

Is there an easy way to convert it from a team-managed to company-managed? Or does it involve just re-making it as company managed?

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

No, you can't convert projects. You would have to create a new Company-managed project and then migrate any data from the Team-managed project to the new one. 

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