Different users can see different a list of people under approvers field in an issue request.

[Sergei Drew]

I've created a Service Project based off the HR template. Inside there is a form which is attached to an issue type. The issue type has a field called "Approver" - This would be where users enter in their line manager who would either approve or deny their request/issue. Some users can see and search for a large number of users in this field, some users see a much shorter list and some users see no one at all. 

How can I ensure all users see the same list of people so they can search for their line manager with out any issues? 

Any help is appreciated, thank you.

[John Funk]

Hi Sergei,

Is the Approver field one that you created? Is this a Company-managed project? 

Is the Approver field based on a set of groups to populate it? 

[Sergei Drew]

Hi John,

It is team-managed and there are no constraints on the field such as a group. 

[John Funk]

Since it is a Team-managed project, it is probably limited to people who have access to the project. I would start there. 

[Sergei Drew]

Is there an easy way to convert it from a team-managed to company-managed? Or does it involve just re-making it as company managed?

[John Funk]

No, you can't convert projects. You would have to create a new Company-managed project and then migrate any data from the Team-managed project to the new one.