I would like to ask if it is possible to have in Jira service desk cloud different Queues depending on the role or user?
Is this possible? Or everyone has to see the same Queues?
I don't think what you require is possible in Jira.
You could have two sets of queues, but all agents would see both sets of queues.
Is there a reason you wouldn't set them up as 2 different service desks?
The other option would be set up a dashboard to use instead of queues.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events