Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Different Portals/Help Centers


we need two completely different branded Portals/Help Centers for two projects. But so far when I configure the portal in the first project, the portal in the second project looks identically.

Is this possible and how can I achieve this?

Best Hannes

2 answers

1 accepted

0 votes
Answer accepted
Ivan Lima Community Leader Jan 22, 2020

@Hannes-83 , take a look at this question (Is the Service Desk portal look and feel unique for each Service Desk Project?). It should be able to address your question here.


@Ivan Lima A question regarding this (for my understanding):

Let's say I'm a service provider - We take care of the customer service of companies and do the complete support for them. So let's say we operate for Company A and B Corp. They have absolutely nothing to do with each other.

For my understanding I can not use the same Jira Instance for this case. As the Help Center has only one look for the whole Instance, in this case I'd need two completely different Jira Instances when I want to customize the Help Centers totaly different.

Is this correct? Just try to get an understanding of the idea what help center is - and what it isn't. I think, help center 'thinks' only towards support I provide for my company itself.

Thanks for clarify!

Ivan Lima Community Leader Jan 29, 2020

It sounds a very common use case. Typically, providers keep their help center with a more neutral look and feel and customize each portal such as name, welcome message, logo and announcement. Other than that, all other elements are inherited from the help center.


You can use Theme Extension for Jira Service Desk. Firstly, it allows you to create unique customer portals. Secondly, you will be able to change a link under "Help Center" title in the navigation bar or remove it. So without knowing the URL, Help Center won't be accessible for others.

You can also use Extension for Jira Service Desk and using visibility feature present every customer portal for different jira groups.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,204 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you