Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Description field in jira issue corrupted

When creating a new jira issue from a Jira Service Desk ticket, the contents of the description field are getting copied across from the ticket to the issue but the display is warped - displays with '<p> wrapping around all lines of text. 

Is there any way to stop this happening? or even to stop the description field getting copied across?


1 answer

0 votes
Martin Ma Atlassian Team Jul 08, 2021

Hi Fozia Khan,

Thanks so much for your question.

Following your description, I cannot reproduce the symptom you described in latest version of JSM.
Could you please specify the exact version of JSD/JSM are you using? If you are on an old version of JSD/JSM, I would suggest that you upgrade to the latest version of JSM, if that’s possible.

In addition, as long as the description field used for the specific request type on customer portal is the same ‘Description’ issue field, it will be rendered in Jira issue view.
If you would like an alternative ‘Description’ field (other than the default issue ‘Description’ field) to show in the request creation form in customer portal, you can follow this ‘Customize the fields on a request type' section. That way, the ‘Description’ content from customer would go into another field other than the default 'Description’ Jira issue field.

Thank you,

Martin Ma
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events