Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Derivar tarea a un cliente

En ocasiones, me ingresa una incidencia para la realizacion de una tarea.

El cliente que lo solicita no ha cumplido con cierta informacion requerida para el pedido por lo que puedo pasar la incidencia a un estado de pendiente hasta que se resuelva una subtarea que le envio al mismo cliente u otra persona.

puedo hacer eso? de ese modo, al momento de dar por finalizada la subtarea, el conteo de tiempo en la tarea principal continua su marcha

1 answer

0 votes

Hello @Blas,

Thank you for reaching out to Community!

When we create a Service Desk project, it automatically creates Automation to change the status when an agent and customer add a comment. 

Some SLAs are also created to start, pause, or stop depending on the status and it works with the automation and of course, it's also related to transitions on the workflow.

You can customize all of that according to what is best for your organization.

Please, take your time to test the projects and check our documentation for more details.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you