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Deleting Attachments - Jira Service Portal

Dominik Schanz
Dominik Schanz
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August 27, 2024

 

Dear Community,

 

I am at a bit of a loss. How can a customer who has submitted a ticket via the service portal and subsequently delete the attachment?

 

I have already checked the authorisations.

 

Thank you for your support

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Sebastian Krzewiński
Sebastian Krzewiński
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August 27, 2024

Hi @Dominik Schanz 

 

Unfortunately at this moment this is not possible. Currently, attachments in the customer portal are contained within customer comments, but are not organised in any way. Please vote and watch this ticket - https://jira.atlassian.com/browse/JSDCLOUD-4104

 

Regards,

Seba

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