Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi, is there any possibility of view those issue tickets that are already closed or completed, but is yet rating by users from the report view? I've activated the 'Collect Customer Satisfact...
Jira Service Management (Cloud)のフリー版で評価を実施しています。環境はテスト用のプロジェクトを1つ作成した状態です。この状態で「ポータル限定のカスタマー」でカスタマーポータルにログインすると作成したプロジェクトが表示され課題作成可能ですが、社内顧客(ディレクトリに登録されたクレーム済ドメインのAtlassianアカウントユーザー)でカスタマーポータルにアクセスする...
In the servicedesk/help center, agents have the option to share the request with someone with or without an account. Can this be done from within the the agent portal/project view?
Hi all, I know there are apps that can do this, but I was wondering what the best way would be to track the time issues spend in the In Progress status? I have tried with the following JQL in ...
How do I make this show "Configure" so I can connect it to Slack?
We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Ass...
Hello everyone, we are a IT-Service company which provides admin as as service to small to medium sized businesses. To handle the support request we use jira, but we'd like to improve the usability ...
We have objects that contain users (some have multiple users) within our assets schema trees. We need an automation to send out an email to each user within these objects when a field value change is...
I have a form in my JSM project. The form has a question: Question? [ ] X [ ] Y [ ] Z Now, I want to create an automation that will post a comment that will look differently depending on what ...
I have a Help Desk project that end users use to raise request for access requests, production issues and also request for new features / functionality. At present all these requests are coming up a...
I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support) Also set alarms for when a ticket was answered, when the management time expired. Curren...
I am looking to create a survey or some sort of automation that collects both CSAT and Customer effort scores. These are both required metrics/reports in my service desk. I'm not quite sure what the ...
I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.
I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management He creado un formulario con campos que no están vinculados a jira para que los usuarios reporten in...
Is it possible to automatically update the issue status when writing and posting an internal comment, using the /status function? If not, any suggestions on how to approach?
We have been asked to find when a portal only user was created but I am not seeing where I can get that information. How can I get this?
Is there a way to set the limit of characters shown in each comment of a ticket? And if you want to continue reading, it will display a "read more" button. Similar to Quora and other for...
Hi I am trying to get an automation that does the following Run when the following Issue is created Of a certain request type Then "Clone Issue" into same project And "link Issue" to trigger i...
In our workflow we have peer approval for a change request ahead of it going to CAB. At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage ...
Hello Atlassian Team, I'm trying to create a Service via asset rest api. Unfortunately when I try to do it I got following response: {"errorMessages":["Sorry, you do not have permission to perfo...
Just need to know what is the maximum attachment capacity can be uploaded ? As we have a requirement of having big and multiple files having large data file, How can we make it achievable in Jira ...
Hi Team, Can you plz help me with a script for copying Assignee Group members into a multi user picker field. When Assignee Group= Invoice, then all the members in the Invoice Group needs to be cop...
Dear community, I face the following challenge: We have a "Deal" issuetype for the sales department. As soon as a deal issue was created, a "Deal" Object in Asset is created and the link to or...
Hello, We are using Jira Service Management for our support services and the Assets Management where we have the customers, their contracts etc. When a customer creates a ticket, we retrieve the cus...
User | Count |
---|---|
30 | |
27 | |
16 | |
14 | |
11 | |
8 |
Subject | Author | Posted |
---|---|---|
3 hours ago | ||
6 hours ago | ||
9 hours ago | ||
11 hours ago | ||
13 hours ago |