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Delay to response for Create Incident ticket API

ravi bharat April 30, 2024

Hi,

Few time Jira Service management is taking more then 2 minute to response for create Incident ticket API.

Please let me know how can i fix this 

 

Sample incident ticket request and response 

 

NDCCLOUD-57922 : 53.3 Sec taken for Response
NDCCLOUD-57923 : 151.3 Sec taken for Response
NDCCLOUD-57924 : 5.5 Sec taken for Response

 

 

10.190.115.52 o191x106456x2 nms01 [01/May/2024:03:15:39 +0530] "POST https://URL/rest/api/2/issue HTTP/1.1" 201 98 230.7970 - "Apache-HttpClient/4.2.3 (java 1.5)" "1h6tmzj"

{"id":"314630","key":"NDCCLOUD-57921","self":"https://URL/rest/api/2/issue/314630"}

 

10.190.115.52 o194x106747x7 nms01 [01/May/2024:03:15:39 +0530] "POST https://URL/rest/api/2/issue HTTP/1.1" 201 98 52.3740 - "Apache-HttpClient/4.2.3 (java 1.5)" "2x7u9f"

{"id":"314631","key":"NDCCLOUD-57922","self":"https://URL/rest/api/2/issue/314631"}

 

10.190.115.52 o193x106569x6 nms01 [01/May/2024:03:15:39 +0530] "POST https://URL/rest/api/2/issue HTTP/1.1" 201 98 151.3980 - "Apache-HttpClient/4.2.3 (java 1.5)" "j9apqm"


{"id":"314632","key":"NDCCLOUD-57923","self":"https://URL/rest/api/2/issue/314632"}


10.190.115.52 o196x106948x1 nms01 [01/May/2024:03:16:23 +0530] "POST https://URL/rest/api/2/issue HTTP/1.1" 201 98 5.5650 - "Apache-HttpClient/4.2.3 (java 1.5)" "msqq9d"

{"id":"314634","key":"NDCCLOUD-57924","self":"https://URL/rest/api/2/issue/314634"}

 

 

 

 

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DEPLOYMENT TYPE
SERVER
VERSION
5.4.3
TAGS
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