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Default email account

Preciso configurar um email com dominio da empresa no projeto de service desk, para que seja possível abrir tickets por email.

Não estou conseguindo alterar o email default


Agradeço a ajuda

1 answer

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Answer accepted
Dirk Ronsmans Community Leader Sep 15, 2020

Hi @Thays de Carvalho ,

You mention you are unable to set up a custom email account.

This should be possible by going to the project settings, Email Requests and add an "Other" account.


There you should be able to configure your custom mailserver and credentials.

Dirk Ronsmans Community Leader Sep 15, 2020

Some google Translate magic just in case:

Olá @Thays de Carvalho,

Você mencionou que não é possível configurar uma conta de e-mail personalizada.

Isso deve ser possível acessando as configurações do projeto, Solicitações de e-mail e adicionar uma conta "Outra".

Lá você deve ser capaz de configurar seu servidor de e-mail personalizado e credenciais.

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