Hello, when we create forms to support service management requests, many of the fields have set default values. These fields are defined as custom fields. But when the form is used in the service request, default values do not display if set at the form or customer field level.. See screen prints below for the example.
Blank fields where defaults are defined but are not displayed.
Form Definition where default is set
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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