Hi @ all,
after working for more than 5 years with Jira Software, we're new to Jira Service Desk and try it on a first test instance. We're a small team and want to make it as simple as possible. Therefore we would like to deactivate the queue categories and (if possible) show instantly the queues from "All tickets".
These are the categories that I'm talking about.
Hope my problem/question is clear. Thanks for your help and best regards from Italy,
Thanks for clarifying how to locate this - I've now found it by activating ITSM early access!
I took a look through all the configuration options and I can't locate a method to turn off these ticket categories.
I would suggest contacting https://support.atlassian.com/ for this query, who will be better placed to advise on what is possible here! If it isn't possible, you can provide feedback by selecting the "Give Feedback" hyperlink on the bottom-right of the sidebar.
If you do contact support, please let us know the outcome :)
I have the same question as Martin.
I want to show in the ITSM template of JSD Cloud in queues section only Incidents & Requests. The 'issue types scheme' assigned to the project doesn't have Changes & Problems issue types. So I have several questions regarding it:
I might be missing something very simple, but how do you get these specific menu options to show on the left-hand side bar?
I see Queues, Customers, Reports, etc by default - do you see these instead?
Or are you clicking into one of the main options (eg. Queues) to see these?
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