Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Datetime Picker type of Custom Field is not shown in Request type Configuration

Edited

I added a custom field which is a date time picker type.

And then this is associated with a proper screen.

Then I opened the request type properly which is builded with the issue type that I added recently the custom field on.

Once I try to add this field into request form by clicking on add field button, then I may not see the field as expected.

 

We are using free deployment for Jira Service Management product, is this the reason?

1 answer

Hello @mustafa korkmaz,

Thank you for reaching out to Atlassian Community!

When creating a new custom field and adding it to the screens, it will be visible only internally by admins and users.

With that said, after that, it's necessary to add it to "Request form" for each Request type (Classic projects)

In case you are using a next-gen, go to Project settings > Request types and create the custom field directly there. 

There are no restrictions for that on the Free plan.

Can you please let us know if you are facing any error when adding the field to the form?

If so, please share a screenshot with us, so we can better understand what is happening in this case.

Regards,
Angélica

Hi Angélica,

there is no error message or smith like this. I made the same process thousand time no exaggerate. But for this instance something is going weird.

I may also not add any new jira service management project, although I have already configured all jira service management cogs.

I ask this point to Atlassian itself, but they addressed to here, namely Atlassian community which has no capability to test this.

Sincerely,

Mustafa

Thank you for the details, Mustafa.

Can you please let us know if you are using a Classic or a Next-gen project?

I'm asking because, on next-gen projects, since it's an independent type of project, the custom field created on System > Issues > Custom field, won't be available for next-gen. The custom fields must be created directly in the project.

I created a Date/Time custom field on my site and it shows normally on the "Add field" in a Classic project.

Screen Shot 2020-12-30 at 10.23.20.png

In next-gen, you will need to create the custom field directly on the request type.

Screen Shot 2020-12-30 at 10.26.57.png

I saw that you created a ticket with our CAs regarding Service Management, but the product is listed on both sites you have an account.

Since you are a site admin, can you please go to Cog icon Screen Shot 2020-12-30 at 10.31.27.png> User management and check if in your profile you have the group jira-servicedesk-users?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

227 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you