Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat

Michael Burns February 27, 2024

Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected).

After creating a dashboard > adding a "Service project report" gadget, there is not an option to select the "Requests resolved". I can select any custom report, but there isn't an option for any default report.

As I'm writing the request, the descriptor of the Service project report" gadget states "Displays a custom or knowledge base report from a service project.", which tells me I cannot use a default report.

 

That being said is there any option I have to add the "Request resolved" default report to a dashboard?

1 answer

0 votes
Danut M _StonikByte_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 27, 2024

Hi @Michael Burns,

This happens to me as well. Apparently, this report is not yet supported by the gadget in question. 

As an alternative to that, you could use a Cumulative Flow Diagram (CFD) gadget, like the one offered by our Great Gadgets app.

This article might be of great help for you:  

https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369 

Hope this helps. 

Danut.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events