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Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat

Michael Burns February 27, 2024

Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected).

After creating a dashboard > adding a "Service project report" gadget, there is not an option to select the "Requests resolved". I can select any custom report, but there isn't an option for any default report.

As I'm writing the request, the descriptor of the Service project report" gadget states "Displays a custom or knowledge base report from a service project.", which tells me I cannot use a default report.


That being said is there any option I have to add the "Request resolved" default report to a dashboard?

1 answer

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Danut M _StonikByte_
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February 27, 2024

Hi @Michael Burns,

This happens to me as well. Apparently, this report is not yet supported by the gadget in question. 

As an alternative to that, you could use a Cumulative Flow Diagram (CFD) gadget, like the one offered by our Great Gadgets app.

This article might be of great help for you: 

Hope this helps. 


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