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Customizing Customer Satisfaction

James Nelson
Contributor
August 13, 2024

I have a team that wants to do more customizing of the Customer Satisfaction survey.  They'd like to adjust the number of options for the user to select from (default only allows 1-5 with no ability to change the labels), and maybe having 2 or 3 questions.  Has anyone made changes like this before, or has suggestions for add-ins that do this?

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Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 13, 2024

Hi @James Nelson

You will need a third party plugin unfortunately.

Here are a bunch of options for you: https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=survey

Regards,

Fabian

 

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