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Customized emails for internal users/agents in service desk

I want to send customized emails on workflow events to internal users/agents in Jira Service Management .

 

Followed below article , but the subject and content of email is not matching the template I have added.

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html.

 

Kindly help .

1 answer

Can you show the template you made?

Do I understand correctly that you don't use add-on apps to handle the emails?

We don't use any addons to handle emails, and the email content is just a thanks you message with request details.

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