Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Customized Reminders for Support Issues not Working

If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below).  For the example below, I clicked the "Tomorrow" button and if created a reminder for 24 hours later.  I cannot edit that time (for example, I'd like to make it for 11am and not 11:43 (24 hours later)


So, I'm sure the answer I'll get is, "well, then you should click the "Reminder" button and just create your own".


We'll I've tried that, but when I click "Create", nothing shows up under Reminders and no reminders get set at the time specified.  The only reminders that work are the ones that are created using the, what I call "quick reminders" (see screenshot below).


Reminders Quick.jpg

If I create a quick reminder and then try to edit the reminder, it takes a really long time to open (maybe 30 secs to a minute), and then once it opens, I edit, and click Save, the reminder doesn't update and continues to show the original reminder info from the "quick reminder" creation.

I would also like to be able to use the custom reminder creation to have both myself and my coworker get reminders to contact a customer.

Anyone else having similar issues or able to create "custom" reminders?

Any assistance would be great, thank you!


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

289 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you