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Customize service desk portal request to add column

Hi Atlassian ,

Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira.


Meaning issue ticket A in service desk is link to ticket B in jira. The request page will show the status of ticket B.


5 answers

Hi @Olga Videc,

What I meant was the page from service portal page, "my request" menu. In that page to show the extra column shown in the above eampleCapture.PNG

@Kuen Gnee Seah,


While you cannot natively edit the header why not start with this:

You can re-map the default workflow statuses to more customer friendly statuses that will appear for customers, and you can also map multiple statuses to a single customer status to simplify the appearance of the workflow. Use the Workflow Statuses tab to customize the workflow that customers will see.

0 votes


As Atlassian do not offer this in their Requests page, we have created an add-on for that - Advanced Portal Reports. There you get a new reports page, where you can give the customers possibility to see all kinds of fields for the issues, sort columns, export to CSV, etc. Hope that helps.

0 votes
Olga Videc Community Leader Dec 06, 2018

Hello @Kuen Gnee Seah

You can add some fields to Request type, go to your request types -> edit fields for desired request type -> Add a field

These are the field you can add.


Hi, from 4 years into the future. I am brand new to Jira and cannot find the area to which you refer. Does it still exist? Thanks in advance. 

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