Hi Atlassian ,
Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira.
Meaning issue ticket A in service desk is link to ticket B in jira. The request page will show the status of ticket B.
While you cannot natively edit the header why not start with this:
You can re-map the default workflow statuses to more customer friendly statuses that will appear for customers, and you can also map multiple statuses to a single customer status to simplify the appearance of the workflow. Use the Workflow Statuses tab to customize the workflow that customers will see.
As Atlassian do not offer this in their Requests page, we have created an add-on for that - Advanced Portal Reports. There you get a new reports page, where you can give the customers possibility to see all kinds of fields for the issues, sort columns, export to CSV, etc. Hope that helps.
Hello @Kuen Gnee Seah
Now I get it, unfortunately, you can't do that, this is a known issue
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