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Customize Customer email Notification template for all Service Desks?

Brittany Woerner
Brittany Woerner December 15, 2020

Hello Community, 

Is it possible to do a bulk update to the Jira Service Desk Customer Notifications email template? I have over 70 Service Desk projects where I need to make a change to the notifications email template. I don't want to manually update each project. Does anyone know if this is possible to do a bulk update, if so how?

Kind regards, 

Brittany 

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Boris Berenberg - Atlas Authority
Boris Berenberg - Atlas Authority
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December 17, 2020

If you use a plugin like Notification Assistant for Jira (we make this) then you can configure an Email Template and use this in configured Notifications. However, you will have to replace Service Desk's native notifications with ours.

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Jack Brickey
Jack Brickey
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December 15, 2020

this is not possible at this time.

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