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Customisation of Updates section in customer notification e-mail

Jeff Gowen
I'm New Here
I'm New Here
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July 5, 2022

Hello all,

I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira.  The below screenshot is an example of what I'm looking to change (the black lines are just names of people that I have covered):

Automation e-mail contents.jpg

Thanks in advance!

Cheers,

Jeff

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 13, 2023

Hi @Jeff Gowen 

Do you still need help with this query?

If yes, could you clarify:

  • What the email contains now?
  • What you'd like to put in the email?

The screenshot above doesn't look an email - is that the information you wish to include?

Just to note, there are two methods to customise customer emails...

---

Customer Notifications

  • Go to Project Settings > Customer Notifications
  • Select Edit next to the template you wish to modify

You can use variables in these to customise notifications dynamically

See more information on this help page

---

Automation

You can also create custom notifications for customers using Automation.

At a Project Level...

  • Go to Project Settings > Automation > Automation

You can then use smart values to customise the content of a Send Email Action so the data is populated dynamically.

---

Let us know if we can help further!

Ste

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