With the above, there could be any number of causes:
Can you trigger a notification to a test account and check if the mail queue shows any outgoing mail? This will allow you also know if the email is being fired correctly.
Hi @Magdalena Jarek ,
Yes a user does need an account. JIRA Service Desk creates an account for users when they email you (normally based on customer permission). So if a user doesn't have an account, then they will not be notified.
no, it's the other type.
Please can you clarify what the other type is? Do you mean you are sending the notification to customer. If possible, can you send me the following:
Let us know the result of this.
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