Customers to add coordinators on portal after ticket creation

[Alexey Byzov]

Hi,

is there a way on SD Customer Portal to allow customer to add coordinators after the ticket was created.

Also a possibility for one coordinator to add another?

Thank you!

[Rudy Holtkamp _TMC_ · Accepted solution]

Hi @Alexey Byzov 

A customer can share the ticket with somebody:

Once shared the other person (coordinator) can share it with another person.

Is this what you were looking for?

[Alexey Byzov]

Not exactly.

When client creates ticket he can select coordinators from a field:

BUT after ticket was created, customer can only see the list of coordinators, can not add more. I am looking for a way to give a customer ability to add more coordinators AFTER ticket was created:

[Katarzyna Pawlak _Deviniti_]

Hi,

so you're looking for option "Edit". Unfortunately, it's not possible in cloud version - natively or using apps.

Kate

[Alexey Byzov]

But I can easily edit same task through Jira..

Is there any plugin/solution (paid or free) that can allow same through SD Portal?

[Katarzyna Pawlak _Deviniti_]

I know but in this situation is editing issue (not a request) as an agent. It's weird... Unfortunately, development on cloud has got a lot of technical limitations. We have this solution (app Actions) but only for server/data center. 

[Alexey Byzov]

I see. Thank you!