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Customers to add coordinators on portal after ticket creation

Hi,

is there a way on SD Customer Portal to allow customer to add coordinators after the ticket was created.

Also a possibility for one coordinator to add another?

Thank you!

1 answer

1 accepted

0 votes
Answer accepted

Hi @Alexey Byzov 

A customer can share the ticket with somebody:

image.png

Once shared the other person (coordinator) can share it with another person.

Is this what you were looking for?

Not exactly.

When client creates ticket he can select coordinators from a field:

image.png

BUT after ticket was created, customer can only see the list of coordinators, can not add more. I am looking for a way to give a customer ability to add more coordinators AFTER ticket was created:

image.png

Hi,

so you're looking for option "Edit". Unfortunately, it's not possible in cloud version - natively or using apps.

Kate

But I can easily edit same task through Jira..

Is there any plugin/solution (paid or free) that can allow same through SD Portal?

I know but in this situation is editing issue (not a request) as an agent. It's weird... Unfortunately, development on cloud has got a lot of technical limitations. We have this solution (app Actions) but only for server/data center. 

I see. Thank you!

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