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I bumped into 2 problems. One is probably solved but the second one I can't figure out.
@Richard Zatko Welcome to the Atlassian community
1. You are correct that would cause the issue and you have already fixed it.
2. You have also identified the issue here. You need to setup the email for requests on the service desk so that the service desk email handler will parse it. Even if you do not publicize this address the application still needs it as individuals will be communicating back to you through that address.
Hi @Brant Schroeder , thank you, this was very helpful. I still struggle with #2. I added a short loom video of what I'm facing you could take a look and maybe help me figure out how to solve this?
I really appreciate your or anyone else's help on this.
https://www.loom.com/share/de07eabf17dc4c108e6f590f2ba9f688 (It's 2mins long, I suggest watching with 1.5x speed)
@Richard Zatko The email address you shared in the video that is already connected to the service desk is fine. The issue is that the request type associated with the email requests is missing the fields it needs. For that request type make sure that you have Summary, Description and Attachments. You can have other fields but they can not be required on the request type that is processing the email requests.