I'm having an issue with the customer access portal.
When my customers create a ticket, they appear has anonymous on my view :
I setup my jira cloud with the following parameters :
I followed all informations I found on the community but nothing worked.
Do someone have an idea of whats going on ?
Hi @Léo Nadeau and welcome to the community!
Just to clarify, you have the following settings as shown?
Project settings > customers permissions: Customers added by agents or admins is checked
Cog > Products > Portal-only customers: Don't allow customers to create their own accounts is checked
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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