Customers not linked to ticket they created

[Léo Nadeau]

Hi everyone,

I'm having an issue with the customer access portal.

When my customers create a ticket, they appear has anonymous on my view :

I setup my jira cloud with the following parameters :

• Customers need to be logged in on the customer portal
• Customers cannot register by themselve
• The role "Service Project Customer - Portal Access" is setup on the permission scheme as following :
  • Browse Project
  • Assign Issues
  • Close Issues
  • Create Issues
  • Delete Issues
  • Edit Issues
  • Link Issues
  • Modify Reporter
  • Move Issues
  • Resolve Issues
  • Schedule Issues
  • Set Issue Security
  • Transition Issues
  • Manage Watchers
  • View Voters and Watchers
  • Add Comments
  • Delete Own Comments
  • Edit Own Comments
  • Create Attachments
  • Delete Own Attachments
• I have no Issue Security
• I'm on a company-managed project

I followed all informations I found on the community but nothing worked.

Do someone have an idea of whats going on ?

[Alex Koxaras _Relational_]

Hi @Léo Nadeau and welcome to the community!

Just to clarify, you have the following settings as shown?

Project settings > customers permissions: Customers added by agents or admins is checked

Cog > Products > Portal-only customers: Don't allow customers to create their own accounts is checked

[Léo Nadeau]

Yes I have this checked.