Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,603
Community Members
 
Community Events
176
Community Groups

Customers not able to access their older tickets

I have an issue where the customer opens a number of support tickets and they go back in to review them all the time.  Now when the look at an older ticket they ate getting a "No Access" error to their own tickets. They can still view tickets created today but anything back in time is showing as locked.   

This is the second time that this has happened, the last time it was a couple months ago. 

I even increased their permissions to being developers but still no change in access.  Any Ideas on how to fix this?

image.png

2 answers

0 votes
Jack Brickey Community Leader Jul 22, 2021

Did you inspect the older issues and compare to the newer ones? Same project? Is customer request type valid? Is the customer still showing as customer?

I did.  There has been no change to the older tickets. Still the same type, project and status.  Their time to resolution is the only thing growing as the tickets have not been resolved yet.  The customer is still showing as a customer and is able to see their tickets opened current to the last 24 hours.  It’s just the older tickets.

Jack Brickey Community Leader Jul 23, 2021

Contact Atlassian Support 

In addition they shared their login to me and I can not even see my project as available board with their credentials.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events