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Customers not able to access their older tickets
I have an issue where the customer opens a number of support tickets and they go back in to review them all the time. Now when the look at an older ticket they ate getting a "No Access" error to their own tickets. They can still view tickets created today but anything back in time is showing as locked.
This is the second time that this has happened, the last time it was a couple months ago.
I even increased their permissions to being developers but still no change in access. Any Ideas on how to fix this?
2 answers
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