You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I have an issue where the customer opens a number of support tickets and they go back in to review them all the time. Now when the look at an older ticket they ate getting a "No Access" error to their own tickets. They can still view tickets created today but anything back in time is showing as locked.
This is the second time that this has happened, the last time it was a couple months ago.
I even increased their permissions to being developers but still no change in access. Any Ideas on how to fix this?
Did you inspect the older issues and compare to the newer ones? Same project? Is customer request type valid? Is the customer still showing as customer?
I did. There has been no change to the older tickets. Still the same type, project and status. Their time to resolution is the only thing growing as the tickets have not been resolved yet. The customer is still showing as a customer and is able to see their tickets opened current to the last 24 hours. It’s just the older tickets.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In addition they shared their login to me and I can not even see my project as available board with their credentials.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.