Some of our customers don't get issue notification while other customers do. Also the customers who don't get notification was able to get notification before mid July. is there any settings I should check or any log can help us to do investigation. Thanks.
Please try following
First use the admin notification helper tool and troubleshoot by providing user name and the issue key. It will tell you if something wrong with configurations.
If above is not helpful please check following configurations
Hello @Muhammad Ramzan
I would like to thank you for your contribution, however, note that @Colin Huang is talking about Customer notifications of Jira Service desk projects, so the instructions you provided are not applicable to his scenario.
Anyway, thank you a lot for your efforts and please be our guest to keep contributing. :)
Hello @Colin Huang
Thank you for reaching out.
Since the notifications are not being sent only to some specific customers, I suggest checking the steps below to properly troubleshoot it:
Additionally, please check the troubleshooting steps of the documentation below:
Let us know if you have any questions.
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