Customers cannot add participants or share with other users the issues they created.

[gfernandez]

Customers cannot add participants or share with other users the issues they created.

Only agents can use share with once the issue is created. How can I allow users to share the issues with others JIRA customers. Is even possible a customer add participants when he/she is creating the issue in the portal?

[Joseph Chung Yin · Accepted solution]

@gfernandez -

Yes you can, you will need to work with the JSM project admin to turn on the option in "Customer Permissions" section -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[gfernandez]

Thanks a lot. I heard about it, but didn´t know where to find it. It works.

Thanks a lot.

Last query.

Is even possible that a customer add participants when he/she is creating the issue in the portal? or only once the issue is created.

[Joseph Chung Yin]

@gfernandez -

I am glad it helped.

I believe you can expose "Request participants" field in the JSM request form (you can give it a try).  Typically, it is done after the issue is created.

Best, Joseph

[Mike Rathwell]

Thanks for the reminder on this @Joseph Chung Yin . I converted a Jira Software project to JSD and could not for the life of me figure out why I couldn't add request participants. I kept mucking around with roles, permissions, etc.... totally forgot to look here. Not the first time I've been bitten by this one.

[Mohamud Abdirahman]

This was helpful! Thanks Joseph!

[Miriam Hopton]

Thank you so much, Joseph for the help!!! This solved our issue on our ServiceDesk project! I modified our settings and it helped resolve users to now add others within the project.