Customers cannot add participants or share with other users the issues they created.
Only agents can use share with once the issue is created. How can I allow users to share the issues with others JIRA customers. Is even possible a customer add participants when he/she is creating the issue in the portal?
Yes you can, you will need to work with the JSM project admin to turn on the option in "Customer Permissions" section -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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