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Customers can see on portal in filters statuses of projects they don't have access to

We have multiple service desk projects, one per customer. We've configured them so that every customer have access only to their respective project. But when clicking on filters in customer portal they are able to see hints with request types and request statuses from other projects.

Is it possible to turn these hints off or show only filters for those projects accessible by the user? 

Screenshot_1.png

PS I've tried to find the answer in knowledgebase, but the only useful article is https://confluence.atlassian.com/jirakb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-management-917965224.html . Though it looks outdated - I couldn't find the settings it talks about.

1 answer

0 votes

Hello @Egor Lednev,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I wasn’t able to replicate this issue.

On each project, I change the customer permission to “Customers added by agents and admins” and then added a customer on two projects. Only the request types from those projects appeared in the filter.

Then, I created tickets on both. After that, I removed the customer account from one project, and even with tickets created on that project, the request types weren’t visible anymore.

With this said, please, confirm if the customer permissions are set to “Customers added by agents and admins” and confirm if the affected customer is not listed on the Customers or People’s page. Also, if customers are added to an Organization and the Org is added on more than one project, they will automatically have permission on the project.

Kind regards,
Angélica

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