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Customers and SLAs

I am new to Jira SD, currently using the free demo product, to do a proof of concept to our management that Jira SD will be a suitable replacement for our current system.


But i am struggling to see where you can allocate specific SLAs to a specific customer? can SLAs only be defined against a project? 


Also, is the only way to add additional information against a customer, such as telephone number, contact details, general notes about the customer, to create a confluence page for everyone?

1 answer

Hello Andy, each service project can have an independent SLA, which can be found in the project settings.

Thanks, so the only way to define SLAs is against a project, rather than an individual customer?


So if we had customers that have different SLAs in their contracts with us, we would need to create a separate project for each?

As far as I know, the dimension of SLA is designed according to the project, and the classification of the project is the dimension of the customer

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